FAQ
The most effective way to ensure your generator is ready to power your home or business in the event of a power outage is to simulate a power outage.
To simulate an outage on a whole home transfer switch, locate your "Service Disconnect", then change the position to off. When this happens, your generator system will think utility power has been lost, and will perform the steps necessary to provide standby power.
To simulate an outage on a selective circuit transfer switch setup, locate the circuit breaker that powers your generator transfer switch and selective circuit panel then change the position to off. When this happens, your generator system will think utility power has been lost, and will perform the steps necessary to provide standby power.
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We're glad to her your generator has been serving you well! To ensure your generator keeps operating for you during an outage check the following:
- Check your propane tank level. This is found under the lid on the top of the tank, in a small guage about the size of a silver dollar. The gauge should read somewhere between 20% - 80%. If your gauge reads less than 40% - Call for a propane delivery.
- Shut your generator down, and check the oil level on the dipstick. The proper order to shut a generator down is as follows: Absolutely turn off the disconnect breaker on the generator first, as this will prevent a brown out condition. Secondly, press the STOP or OFF button on the control panel. When the generator comes to rest, it is safe to check the oil. Be careful, it's hot! Add oil as necessary. Reverse the steps to re-energize your home or business.
Aw shucks. We're sorry to hear that. Most importantly, take note of any error code that may be showing on the control panel. That's very helpful information when you need to schedule a servce call.
We recommend most folks try a fault reset at the generator while there before calling to prevent an un-needed service call. If you need guidance to reset your fault, consult your owners manual.